UNO KAKAO
Delivery & returns
Seller
The seller at unokakao.com is UnoExperience OÜ, registry code 17469178. Address: J. Kunderi tn 4-2, 44307 Rakvere, Estonia. Email: OneUnoCacao@gmail.com. Telephone: +372 53311019.
Ordering and payment
Choose the cacao origin, pack size and quantity. Enter your contact details and select a parcel locker. The final euro total, including applicable taxes and €3 delivery, is shown before payment. Card payments are processed through Stripe. An order is confirmed by email after successful payment. If an order cannot be fulfilled, we contact you and refund payment promptly.
Delivery
We deliver to Omniva parcel lockers in Estonia. We hand your parcel to the carrier within three business days of receiving payment. Carrier transit time is additional. We inform you of delays and help resolve delivery problems. Please provide an accurate mobile number for the parcel notification.
Withdrawal and returns
As a consumer, you may withdraw from your order without giving a reason within 14 days of receiving it. Use “Withdraw from contract” on this site or email your name, order reference and the products you wish to return. Return goods within 14 days of sending your notice. Ordinary return postage is paid by the buyer. Contact us for return instructions.
Opened cacao packs
Withdrawal does not apply to cacao whose protective seal has been opened if it is unsuitable for return for health or hygiene reasons. Your rights concerning faulty goods remain unaffected.
Refunds
We refund payments within 14 days of receiving your withdrawal notice. We may wait until the returned goods or proof of return arrive. With a full-order withdrawal, standard original delivery is refunded; premium delivery extras are not. Refunds use the original payment method unless otherwise agreed.
If there is a problem
Email your order reference and a description of the problem. A photo and batch number are helpful if available. We reply within 15 days. For justified complaints we provide replacement or another statutory remedy and cover necessary costs. Consumers generally have two years from delivery to complain about defects for which the seller is responsible, notifying us within two months of discovery. This is not a two-year shelf-life guarantee.
Disputes
If we cannot reach an agreement, you may contact Estonia’s Consumer Disputes Committee at komisjon.ee or a court. These terms do not limit statutory consumer rights.